Pivotal Counseling Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Pivotal Counseling Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Free help we provide

Pivotal Counseling Center provides, free of charge:

  • Aids and services to people with disabilities so they can communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats).
  • Language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, call us at (815) 345-3400 (TTY: 711) or email hello@pivotalcounselingcenter.com.

If you believe we have discriminated against you

If you believe that Pivotal Counseling Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with us:

Pivotal Counseling Center
224 W. Judd St., Woodstock, IL 60098
Phone: (815) 345-3400 (TTY: 711)
Fax: 844-734-1259
Email: hello@pivotalcounselingcenter.com

You can file a grievance in person, by mail, by fax, or by email. If you need help filing a grievance, we are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/complaints.

Language assistance

ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call (815) 345-3400 (TTY: 711).

  • Español: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (815) 345-3400 (TTY: 711).
  • Polski: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer (815) 345-3400 (TTY: 711).
  • 繁體中文: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (815) 345-3400（TTY：711）。
  • 한국어: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (815) 345-3400 (TTY: 711) 번으로 전화해 주십시오.
  • Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (815) 345-3400 (TTY: 711).
  • العربية: ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 3400-345 (815) (رقم هاتف الصم والبكم: 711).
  • Русский: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (815) 345-3400 (телетайп: 711).
  • ગુજરાતી: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો (815) 345-3400 (TTY: 711).
  • اردو: خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں۔ کال کریں 3400-345 (815) (TTY: 711)۔
  • Tiếng Việt: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (815) 345-3400 (TTY: 711).
  • Italiano: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero (815) 345-3400 (TTY: 711).
  • हिंदी: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। (815) 345-3400 (TTY: 711) पर कॉल करें।
  • Français: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (815) 345-3400 (ATS : 711).
  • Ελληνικά: ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε (815) 345-3400 (TTY: 711).
  • Deutsch: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (815) 345-3400 (TTY: 711).